Shipping in the US
Rates, routes and how long a parcel rides
Every parcel leaves our print room in Missoula, Montana. Here are the rates, the times and what we do if something goes astray.
Where we ship
We send orders to any address in the United States: the lower 48 states, Alaska, Hawaii, and US territories including Puerto Rico and Guam. We do not ship to other countries yet. If an order reaches us with an address outside the US, we write back before taking any payment.
Shipping costs
| Where it is going | Service | Cost per order | Time in transit |
|---|---|---|---|
| Lower 48 states | Standard ground | $6 | 3 to 6 business days |
| Lower 48 states | Priority | $14 | 2 to 3 business days |
| Alaska, Hawaii, US territories | Priority | $16 | 4 to 8 business days |
The cost is per order, not per item, so a hoodie, two tees and a beanie ship for the same price as one tee. Gift wrap is $4 per parcel and is added to the order, not to shipping.
When it leaves
We pack and ship within two to four business days of your payment clearing. Business days are Monday to Friday, not counting federal holidays. If a size you chose has sold out between your order and our check of the shelf, we tell you in the confirmation email before you pay.
Packaging
Garments are folded around a sheet of plain card and sent in a recycled paper mailer or, for larger orders, a recycled cardboard box. We use no plastic poly bags. If you add gift wrap, each piece is wrapped in kraft paper and tied with cotton twine, and the packing slip shows no prices.
Tracking
Every parcel has tracking. The number is emailed to you on the day it ships, from [email protected], along with the name of the carrier. If you have not heard from us within five business days of paying, write in and we will check.
Lost, late or damaged parcels
If tracking has not moved for seven business days, or shows delivered but nothing arrived, email us with your name and order details. A trace request goes to the carrier that same day. Should ten more business days pass with no sign of it, we pack the same pieces again free of charge while the shelf still has them, or return the whole order amount, shipping included, back onto whatever card or account paid for it. If a parcel arrives torn and something inside is damaged, send a photo within 14 days and we will replace the item or refund it.
Questions about a delivery? Write to [email protected]. For returns and size swaps, see the returns policy.