Returns policy
Returns, refunds and size swaps
If something does not fit or is not what you hoped, send it back. Here is exactly how that works.
The return window
The clock is 30 days, counted from the day the carrier marks your parcel delivered. Write to [email protected] with the name on the order and which garments are coming home to us; our reply carries the Missoula return address and a slip to tuck inside.
Condition
Garments should arrive back the way they left: never worn outside, never laundered, smelling of nothing but cotton, with the paper tag still on its cord. We check every returned garment by hand. If one has clearly been worn or washed, we send it back to you rather than refunding it, and we tell you why first.
Postage on the way back
A change of heart or a wrong size means the return postage falls to you, and a tracked service is wise, because a refund depends on the parcel actually arriving. A flaw on our side, or the wrong garment or size in the box, flips that around: we email a prepaid label.
How and when you are refunded
Refunds go back to the original payment method. We process them within five business days of the parcel arriving at the print room, and send an email when it is done. Card statements can lag behind that by several days, depending on the bank. We refund the price of the returned items; the original shipping charge is refunded only when the return is our mistake or the item was faulty. Gift wrap is refunded if the wrapped piece comes back still wrapped.
Faulty or damaged items
Every garment is checked before it is folded, but if you find a flaw in the print, a loose seam or a hole, let us know within 30 days of delivery with a photo. We replace the piece if the same size is on the shelf, or refund it in full if not, and we pay the postage both ways.
Exchanges
The fastest route to a different size is an exchange. Tell us the size you want when you start the return. We hold that size for you, and ship it at no extra shipping charge as soon as the returned piece has a tracking scan. If the size you want has sold out, we refund you instead.
What cannot be returned
A piece sent back after the 30-day window cannot be returned for a refund or a swap, though a genuine fault in the print or the stitching is still covered as described above.
The shipping page explains delivery times and lost parcels.